Refunds and Returns Policy for ProgrammerMouseGuide.com
Effective Date: October 16, 2024
This website is a personal project and not an actual online store.
At Armand&CO, we strive to ensure our customers are completely satisfied with their purchases. If you are not satisfied with your product, our Refunds and Returns Policy outlines the process for returning items and obtaining a refund.
1. Eligibility for Returns
You may return a product if:
- It is within 30 days of the original purchase date.
- The product is unused, in its original packaging, and in resalable condition.
- You have your proof of purchase, such as an order confirmation email or receipt.
Non-Returnable Items
The following items cannot be returned:
- Opened or used products
- Items marked as final sale or clearance
2. Initiating a Return
To initiate a return, please follow these steps:
- Contact Us: Email our customer support at armandanciu7@gmail.com with the subject line “Return Request.” Include your order number, the name of the product, and the reason for the return.
- Receive Authorization: We will respond within 2 business days with instructions for returning the item and a return authorization number.
- Prepare Your Package: Package the product securely in its original packaging, including all accessories, manuals, and any free gifts received with your order.
- Shipping the Return: Ship the item to the address provided in our return authorization email. You are responsible for the return shipping costs, unless the return is due to a defect or error on our part.
3. Return Shipping Costs
- Customer Responsibility: Unless the return is due to a defective product or an error on our part, the customer is responsible for all return shipping costs.
- Shipping Fees: Original shipping fees are non-refundable, unless the return is a result of our error.
4. Processing Refunds
Once we receive your returned item, we will inspect it to ensure it meets our return conditions. Refunds will be processed within 5-10 business days of receipt.
- Refund Method: Refunds will be issued to the original payment method used during purchase.
- Notification: You will receive an email notification once your return is processed.
5. Exchanges
Currently, we do not offer direct exchanges. If you wish to exchange a product, please return the original item for a refund and place a new order for the desired item.
6. Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately at armandanciu7@gmail.com. We may require photos of the damage and will arrange for a replacement or refund at no additional cost to you.
7. Contact Information
For any questions or concerns regarding returns or refunds, please reach out to our customer support team:
- Email: armandanciu7@gmail.com
- Address: Marsilia 52, Satu-Mare
8. Policy Changes
We reserve the right to modify this Refunds and Returns Policy at any time. Any changes will be posted on this page with an updated effective date.
Thank you for shopping at ProgrammerMouseGuide.com! We appreciate your business and are committed to providing you with high-quality products and excellent customer service.